Deploying a kiosk is a task that requires so much decision making and a lot of considerations.Even after a budget is set and the right hardware and device are selected, kiosk deployment faces other challenges especially when it comes to designing and deploying kiosk applications. The purpose of any kiosk application should be to increase the business’ revenue as well as enhancing the experience of the customers. Kiosk system aims to control the kiosk devices such as; printers, card and barcode readers. The challenges associated with kiosk applications are often overlooked by business owners. Some of the major challenges are:
- Monitoring and handling of errors: Each kiosk device needs to be monitored if there are any errors and how you can handle them properly. These errors may have a great impact on the way the kiosk will perform. For instance, should the printer kiosk run out of the printing papers, it should be able to display out-of-service message until it is filled with papers again.
- Control of device: Each kiosk has different specifications depending with the kiosk designers. A good kiosk operator should be able to understand the needed functionalities and Application Programming Interface (API) which defines the behavior, sequence controls, events and the status of the device. It is very tedious to comply with the set API but it is very vital when it comes to the kiosk development. This helps in minimizing the kiosk errors that may arise. Each kiosk should be designed to send commands such as; open, claim, and check version, release and close commands. Failure to have these crucial steps and commands in your kiosk, it may fail to function properly and this may lead to kiosk errors and other malfunctions.
- The developers’ qualification: Great numbers of engineers are experienced in web application developers. It is a bit hard to get engineers who have enough experience in POS programming. You may get qualified and experienced but they may lack the right experience in designing and implementation of a user friendly interface.
Olea Kiosk manufacturers act as kiosk vendors as well as kiosk application developers and their aim is to provide middleware platform that takes care of these hidden challenges. As kiosk vendors, they provide the means to integrate kiosk applications with the kiosk hardware and device, while as kiosk application developers; they focus on the user interface rather than the technical problems. Engaging Olea kiosks assures you a successful kiosk roll out while at the same time, there is a reduction of application development and support services.